Інструкція з видалення акаунту

Overview

In accordance with Google Play developer policies and privacy standards (GDPR, CCPA), PlateWay provides users with full autonomy to delete their account and all associated personal data at any time.

Option 1: In-App Instant Deletion (Recommended)

You can permanently delete your account directly inside the PlateWay app or web interface in seconds:

1. Open the PlateWay application or visit app.plateway.app.
2. Log in to your account.
3. Navigate to the Profile tab (avatar icon in bottom or top navigation).
4. Scroll down to the Danger Zone section.
5. Click the Delete Account button and confirm your choice.

Your account, authentication sessions, and database records will be deleted immediately.

Option 2: Request Deletion via Email

If you are unable to access the app or prefer assistance from our support team, you can email us:

• Email: support@plateway.app
• Subject: Account Deletion Request
• Please send the request from the email address registered with your PlateWay account.

Our support team will process your request within 7 business days and confirm once all data has been purged.

What Data is Deleted?

When your account is deleted, the following items are permanently erased from our production servers:

• Your user account, email address, and authentication tokens.
• All planned weekly meals, past meal logs, and custom recipes.
• All uploaded food photographs and AI inference history.
• All pantry inventory and shopping list entries.
• All weight and body metric logs.

Important Note on Active Subscriptions

Deleting your PlateWay account does not automatically cancel active subscriptions billed through Google Play or third-party stores. Before deleting your account, please ensure you cancel your subscription in the Google Play Store app (Payments & subscriptions → Subscriptions) or via your Lemon Squeezy receipt link to prevent future charges.